1. Introduction

 

Welcome to Duo Diligence! We are thrilled to offer a range of services including joint stabilization, paver repair, paver installation, sealing and coating, and pressure washing to enhance the aesthetics and durability of your outdoor spaces. This Booking Policy outlines the terms and conditions for scheduling and executing our services.

 

2. Booking Process

 

Service Selection:Clients can browse through our services and select a desired estimate date and time based on what works best for their individual schedule.

  

Booking Request: To schedule an estimate, clients must fill out our online booking form or contact our customer service team directly. Please provide accurate details regarding the service required, property location, preferred date, and any specific instructions for the upcoming exterior maintenance service.

 

Confirmation: Once we receive your booking request, we will confirm the appointment via email, text, or phone call within 24 hours. The confirmation will include the scheduled date and time of estimate, as well as any additional instructions or requirements.

 

3. Payment Terms

 

Service Fees: The pricing for our services is transparent and will be provided to clients upon completion of the scheduled estimate appointment. Pricing may vary based on the scope and size of the project.

 

Payment Method: Payment for services can be made only via credit/debit card or cash. A deposit may be required for certain services, and the remaining balance is due upon completion of the project. Deposits are non-refundable for projects canceled beyond 48 hour notice period. 

 

Cancellation Policy: Clients are required to provide at least  48 hours notice for cancellations or rescheduling of appointments. Failure to do so may result in a cancellation fee. Deposits are non-refundable for projects canceled beyond 48 hour notice period. 

 

4. Service Execution

 

-Arrival Time: Our team will arrive at the scheduled time and date as agreed upon during the booking process. In case of any unforeseen delays, clients will be notified promptly.

 

Access and Preparation: Clients are responsible for providing access to the property and ensuring that the designated areas for service are clear of obstacles and debris.

 

Quality Assurance: We are committed to delivering high-quality services and will strive to meet or exceed client expectations. If you have any concerns or issues during or after the service, please don't hesitate to contact us.

 

5. Liability and Warranty

 

Liability: While we take every precaution to ensure the safety of our team and your property during service execution, Duo Diligence will not be held liable for any damages or injuries that occur due to circumstances beyond our control.

 

Warranty: We stand behind the quality of our workmanship and materials used. Depending on the type of service, we may offer a warranty period during which we will address any defects or issues free of charge. Specific warranty details will be provided upon project confirmation.

 

6. Feedback and Follow-Up

 

Feedback: We value your feedback and use it to continuously improve our services. After the completion of the project, clients will have the opportunity to provide feedback via email or through our online feedback form.

 

Follow-Up: Our customer service team may follow up with clients after the service to ensure satisfaction and address any lingering concerns or questions.

 

7. Contact Information

 

For inquiries, bookings, or assistance, please contact us at:

 

Duo Diligence Exterior Maintenance Services

(239)-202-3106

duodiligenceexterior@gmail.com

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